Refund policy
At Sevouré, we’re committed to creating sculpting rituals that feel as good as they look. We do this through beautifully designed tools that support skin confidence — naturally, gently, and consistently. Whether you’re starting your first ritual or refining your routine, we’re here to elevate your everyday self-care.
Returns, refunds and exchanges policies and common questions:
WHERE CAN WE REACH YOU?
Our Client Care team is here to help and typically responds within 24 hours.
Reach us at:
📧 hello@sevoure.co
To help us assist you faster, please include:
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Your order number
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A short description of the issue or concern
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The email used at checkout
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Your full name
Please note: If we can’t locate your order in our system, it may have been purchased from a third party not affiliated with Sevouré. We recommend double-checking that your order confirmation came from sevoure.co.
AM I ELIGIBLE TO RETURN THE PRODUCT?
We’re confident you’ll love your results — but we also believe in giving it time.
We kindly ask that you try the product for a minimum of 14 days to allow for results.
If you’re still not satisfied, you may request a return within 30 days of receiving your order.
To request a return, please email us using this format:
Subject line: Return/refund request
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Order No.:
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Full name:
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Contact email address:
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Item(s) you wish to return:
Once approved, we’ll send you return instructions and next steps.
WHAT ITEMS ARE NON-REFUNDABLE?
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Shipping fees (if applicable)
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Expedited processing fees
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Used or damaged items not in original condition
I RECEIVED A DAMAGED ITEM. WHAT SHOULD I DO?
If your product arrived damaged, email us within 7 days of delivery.
Please include:
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A short description of the damage
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A photo or video of the issue
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Your order number and contact details
Subject line: Damaged or defective product
Our team will arrange an immediate replacement once verified.
MY PRODUCT WAS LOST IN TRANSIT OR STOLEN.
If your order appears lost or never arrived, first contact your local carrier.
Meanwhile, we’ll open an investigation with our shipping partner.
If the package is deemed lost, we’ll send you a replacement right away.
If tracking shows “Delivered” but the item is missing, we unfortunately cannot guarantee a refund or replacement.
Please email us with:
Subject line: Stolen or lost order
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Order No.:
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Full name:
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Contact email address:
DO I HAVE TO PAY CUSTOMS FEES?
Customs fees vary by country. We recommend checking with your local customs office before purchasing. Buyers are responsible for any applicable import duties or fees.
HOW DO I SHIP BACK THE ITEM?
You’ll receive return shipping instructions via email after your request is approved.
Note:
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Return shipping is the customer’s responsibility
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We do not provide return labels
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Please do not return your item without first contacting us
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Our return address is based in Australia
WHAT ARE MY REFUND OPTIONS?
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Refund to the original payment method
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Store credit (if applicable)
HOW SOON WILL I GET MY REFUND?
Once your return is received and inspected, we’ll notify you via email about the approval or rejection of your refund.
Approved refunds will be processed minus any shipping charges and discounts applied at time of purchase.
LATE OR MISSING REFUNDS
If you haven’t received your refund, please:
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Check your bank account again
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Contact your credit card company — posting may take a few days
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Contact your bank — processing times may vary
Still missing? Reach out to us at hello@sevoure.co
WE RESERVE THE RIGHT TO MODIFY THIS RETURN POLICY AT ANY TIME.
Thank you for choosing Sevouré. We’re here to support your sculpting journey — gently, beautifully, and with care.
Questions?
📧 hello@sevoure.co — we're happy to help.